Due to the new Customs arrangements with the EU, all orders sent outside of the UK – including Ireland, will be subject to custom fees at the final destination.
From July 1st 2021, ALL goods exported from the UK to the EU will now be subject to Local Customs Duties and VAT where applicable. This is calculated by the destination country aand out of our control.
What does this mean?
What this means is that before your goods can be delivered to you, you willbe required to pay for any customs charges levied by your countries customs. The charges are calculated by your own countries custom authorities, we do not have any visibility of what these charges may be. The charges will be calculated based on the total value of your goods purchased including delivery. NB. Our delivery charge does not include your customs and VAT charges. These fees are separate costs levied by your country.
How will it work?
Once your goods have arrived at the destination, your courier or postal provider will contact you, either by email or post, to advise what charges are to be paid before the goods can be released for delivery to you. Until the charges are paid, the goods will not be released.
How long will this process take?
This really depends on how quickly your customs office and courier services take to process your goods. Please note that our delivery aims for goods travelling outside of the UK ONLY take into account the time taken to get the goods to the destination but we are unable to control or be responsible for the time it takes for the goods to be cleared and released from customs to your address. We are using DPD for deliveries to Europe. They usually process the customs element as soon as the order has been placed with them and yyou will be notified of any charges levied before the goods arrive at your door.
If you do not wish to pay the charges, please refuse delivery and return to sender. The goods will work their way back to us (the time it takes is out of our control) and a refund, minus ppostage costs, will be refunded when the goods arrive back.
Further help…
If you need to understand how much charges may be levied, please contact your local government customs authorities as each country will have its own calculations.
Please make sure you understand that there is the possibility of an additional charge over and above the delivery charge for your order. If goods are returned to us, refunds for postage will not be issued for goods that were undelivered due to unpaid customs duties.
Please allow additional time for goods to arrive from the UK into Europe (incl Ireland).
Please note that packages can be opened and inspected by Customs in the destination country.
The process for ordering and deliveries to the rest of the world remains unchanged.
General Information
First Holy Communion Delivery Information - www.firstholycommunionday.co.uk UK & Overseas Postal Charges
We use a combination of Royal Mail or DPD Courier services. Not all of our partner suppliers use the same postal options as Communion Angels, therefore we will use the most suitable postage option available according to the speed of delivery required and value of postage price paid.
Delivery timescales are quoted from the date of dispatch and not from when the order is placed.
We dispatch Monday to Friday, excluding UK public holidays. Out of the busy season we will also post on a Saturday morning (for orders placed before 9am).
Please see dispatch service information for details on delivery timescales.
We endeavour to dispatch in stock items the same day if ordered before 11am (weekdays). However during busy periods this can extend to 1-2 days. We will advise you if we are unable to dispatch within these timescales.
As many of our gift items are 'drop-shipped' they will be dispatched by our suppliers direct to you, therefore your order may arrive in different packages if coming from different suppliers. Our Drop Shippers have their own delivery timescales and we have endeavoured to include all dispatch information in the item description. If you are unsure whether the goods will reach you in time, please do get in touch before placing your order.
Standard UK Postage Charges
Postage is always a tricky one! We have tried to keep it simple where possible!
STOCK ORDERS
For STOCK Orders (i.e items that are kept in stock with us) we have calculated the postage based on standard Royal Mail postal delivery services. As standard we have 3 UK postal options.
Royal Mail Tracked 48 Service -
Tracked to Delivery Point
Photo on Delivery
SMS or Email notification to recipient
Aims to deliver in 2-3 working days
Change your delivery options before delivery is attempted
Royal Mail Tracked 24 Service
Tracked to Delivery Point
Photo on Delivery
SMS or Email notification to recipient
Aims to deliver the next working day (but not guarenteed)
Change your delivery options before delivery is attempted
Compensation up to £150
Royal Mail Special Delivery Guarenteed by 1pm
Full Tracking
Photo and signature on delivery
Guarenteed delivery next day by 1pm or your money back (recipient needs to apply for the refund)
Compensation for lost items up to £750 as standard
Delivery will default to Tracked 48 Service. You will be given the option to upgrade to Tracked 24 or Special Next Day (if applicable to that item and if ordered before 11am).
DRESS ORDERS
We recommend using the Royal Mail Next Day Delivery service, this way you know when your dress will arrive and the package is insured up to £750.
Collection Service - if you live local to Chertsey and wish to collect your dress, then please get in touch and we can arrange a collection time (call 01932 570486 or 07766 782311 to discuss).
YOU WILL RECEIVE AN EMAIL WHEN YOUR ITEM IS DISPATCHED. ALL DELIVERY TIMESCALES ARE FROM DISPATCH - NOT FROM WHEN YOUR ORDER IS PLACED.
WE ENDEAVOUR TO HAVE YOUR ITEMS READY FOR DISPATCH WITHIN 3 WORKING DAYS - THIS CAN TAKE LONGER FOR HANDMADE AND PERSONALISED ORDERS - please get in touch if you require your item in a hurry and we will do everything we can to help where possible.
EUROPE & REST OF WORLD ORDERS
For non-UK order we will use DPD as our courier of choice.
We ship world wide. Please allow extra time for your orders to be delivered. We can not guarentee delivery timescales only guarentee dispatch timescales. Where items are in stock and available for immediate dispatch we will endeavour to dispatch the same day if the order is received before 11am.
We reserve the right to allocate the best postage and courier option for you based on the value of the goods you have purchased. We will always aim to be fair and seek the most economical way to ship your items to you with the intention of getting your items to you in the fastest and safest way possible. Please do enquire at communionangels@hotmail.com if you wish to discuss postage options before placing your order.
DPD European Service
PLEASE NOTE ALL DELIVERIES OUTSIDE OF THE UK WILL BE SUBJECT TO YOUR LOCAL CUSTOMS LEVIES. DUTY WILL NEED TO BE PAID BEFORE YOUR GOODS ARE RELEASED FROM CUSTOMS FOR DELIVERY.
DELIVERY TERMS & CONDITIONS
OVERSEAS CUSTOMERS - Please check your order that you have selected the correct service at checkout. if you do not select the correct shipping option, we will contact you if you have made an incorrect selection but please be advised that this could slow down dispatch. PLEASE READ THE NEW GUIDELINES ON CUSTOMS CHARGES WITH THE EU FROM 1ST JANUARY 2021.
Please Note: That at busy times, it may take us a little longer to dispatch items to you. Only Express orders are guaranteed as Royal Mail next day service. This option is limited to certain items on the website, please check before ordering if it is unclear if the goods can be dispatched for next day delivery.
ADVANCE NOTICE
March, April, May & June are our busiest time of year and we receive a high volume of orders daily, orders are prioritised by postage option chosen. We do recommend 1st class post during MARCH, APRIL, MAY and JUNE if you require your order within 5 - 7 working days.
Important Information Re Royal Mail & National Courier Delivery Services
The delivery of goods to you is deemed to be a separate contract for services, distinct from your contract to purchase the goods. We use Royal Mail Delivery service for all orders under 2kg, this service is operated by Royal Mail, so we are not responsible if the Royal Mail does not deliver on time.
We must state as part of our terms & conditions that once we have processed and dispatched your order and it has been accepted by the Royal Mail we are completely in their hands to operate their service. Delivery timescales are approximate we regret that we cannot be responsible and no liability whatsoever is accepted in respect of late deliveries or lost packages. If you have purchased a dispatch service that has a tracking number, we will help to track your order, if you have chosen our free standard service, Royal Mail will not assist or help track the package until 15 working days after your order has been dispatched.
Delivery time information is provided by Royal Mail , and exclude weekends and bank holidays. Note that Royal Mail delivery times may vary, particularly during peak period.
Our Royal Mail packages are collected daily by Royal Mail, and we obtain proof of collection for packages collected by Royal Mail
Special Delivery parcels will require a signature on receipt, if the delivery officer cannot deliver he will leave a calling card to advise what action he has taken if he cannot get a reply.
The Royal Mail postman will return the parcel to your local posting or sorting office and you must collect within 5 - 15 working days, otherwise it will be returned to us. Should any order be returned to us by the carrier after an unsuccessful delivery attempt any additional charges must be paid by the customer. If the order is to be resent, the customer will have to pay for additional postage.
Whilst we make every effort to process and dispatch orders with all possible speed we regret that we cannot accept responsibility if an item fails to arrive by the required date. We as a company do not deliver the orders, we pay a third party company to provide this service for us, so we cannot accept responsibility for the delays that do occasionally occur when using carriers.
DELAYED OR LOST ORDERS
When your order has been processed and dispatched we will send an e-mail to the email address on the order showing that your order has been dispatched.
If you have not received your order within 5 - 7 working days after dispatch please check with your local Royal Mail Office or neighbours before contacting us. Do not assume a calling card will be left by Royal Mail. You must notify us via e-mail to communionangels@hotmail.com stating your name and order number within 20 working days from the date it was dispatched.
After 20 working days from date of dispatch your order status will change to complete. Claims for non delivery cannot be made after this time and we have no liability to you.
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